Customer Support - Inbound / Outbound Calls

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Age: Upto 35 Yrs
Salary: 20K-25K Inhand
Experience: 0-3 Yrs
Qualification: Graduate 
Location: Andheri, Mumbai 
Should be fluent in English.

1. Role Overview

Hey You!

Are you someone who loves connecting with people, solving real problems, and making someone’s day? Do you get a little rush when you close a sale or turn a frustrated customer into a fan? If yes — we might have the perfect role for you!

We're looking for a Customer Happiness & Sales Champion — someone who can juggle a bit of everything: connect with leads, handle queries like a pro, and be the voice of our brand across calls, chats, and leads.

1. Key Responsibilities

Sales & Lead Management

• Conduct outbound sales calls to potential customers based on leads from digital channels, CRM, or marketing campaigns.
• Follow up with online leads generated via website, social media, and third-party platforms.
• Convert leads into successful sales by understanding customer needs and offering appropriate products/services.
• Achieve daily/weekly/monthly sales targets and contribute to team objectives.

Inbound Customer Support

• Answer incoming calls, emails, chats, and social media messages from prospective and existing customers.
• Assist customers with product inquiries, order placements, and service-related questions.
• Handle basic troubleshooting or service concerns and provide clear and timely solutions.

Escalation Handling

• Resolve customer complaints or escalate issues to the appropriate internal departments as needed.
• Track and follow up on escalated cases to ensure closure and customer satisfaction.

CRM & Reporting

• Maintain accurate records of customer interactions and sales activities using CRM tools.
• Share feedback and insights gathered from customer interactions to help improve processes and offerings.

1. Requirements

• Bachelor’s degree in any discipline (preferred: Business, Marketing, or Communications).
• 2–3 years of experience in sales or customer service, preferably in a B2C/e-commerce environment.
• Prior experience in jewellery, retail, hospitality or e-commerce industries.
• Excellent communication and interpersonal skills in English and Hindi
• Strong problem-solving abilities with a customer-first attitude.
• Basic Excel/Google Sheets Skills
• Ability to multitask and work in a fast-paced, target-driven environment.

1. Preferred Skills

• Familiarity with online lead sources and digital sales funnels.
• Comfort with handling a mix of voice, chat, and email support.

1. What we offer

• Competitive salary with performance-based incentives.
• Opportunity to grow within a fast-paced and growing organization.
• Supportive team environment with training and upskilling opportunities.
• Exposure to both sales and customer experience functions.