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Age: Upto 35 years
Salary: 20k to 25k
Qualification: Graduate in Marketing/ Communications/Journalism
Location: Camac Street, Kolkata
Job Description: Communication Executive will be responsible for managing all internal and external communication related to the jewellery brand. This role focuses on client interaction, brand communication, coordination with sales and design teams, and maintaining a premium brand tone across all the platforms.
Key Responsibilities:
Managing in-bound communication on CRM, WhatsApp and Social Media - assisting customers for sale, customisations, grievances and any other requests.
Managing and updating customer data in the CRM System.
Handling of post-sales queries related to orders, deliveries, repairs, and exchanges.
Coordinating with the Sales, Operations, and Design teams for issue resolution.
Track customer feedback, satisfaction, and follow-ups.
Support loyalty programs and repeat-purchase initiatives.
Ensuring brand-consistent communication via calls, WhatsApp, email, and In-store.
Skills Required:
Strong verbal and written English (Hindi is a plus) skills.
Good coordination with copywriting skills.
Understanding of luxury branding and customer experience.
Preferred:
2-3 years experience in jewellery, luxury lifestyle brands.
Send your resume to get notified.