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Age: 18-30 years
Salary: 18k-20k
Qualification: 12th Pass
Location: Marine Lines
Job Description: We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills and prior experience in customer service.
Key Responsibilities:
• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests in a timely manner.
• Provide correct information about products and services.
• Maintain accurate customer records and update systems regularly.
• Follow company policies, procedures, and quality standards.
• Ensure customer satisfaction through effective communication and problem-solving.
• Escalate unresolved issues to the concerned department when required.
Required Skills:
• Minimum qualification: 12th pass.
• 1–2 years of experience in customer care or customer service.
• Good verbal and written communication skills.
• Ability to handle customers politely and patiently.
• Basic computer knowledge and familiarity with CRM systems.
• Strong listening and problem-solving skills.
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