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Age: 18-30
Salary: 18k to 28k
Qualification: Graduates
Location: Thane West
Job Description: We are looking for a dedicated and professional Customer Sales Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information about products or services, and supporting sales activities to enhance customer satisfaction. This role involves resolving customer concerns, identifying upselling and cross-selling opportunities, maintaining customer records, and ensuring a seamless service experience.
Key Responsebilities:
Handle inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyse the data.
Write and submit timely reports on performance, targets, and customer queries.
Required Skills:
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target-achieving skills.
Excellent communication and listening skills with good command of the English language.
Other Regional Langue will be an added advantage.
Candidate on local vicinity is preferable.
Send your resume to get notified.