Not able to find your Dream Job?
Send your resume to get notified.
Age: Upto 50 Yrs
Salary: 55k-60k
Location: Kolkata
Job Description:
We are looking for a dynamic and experienced Training Manager to lead the training and development of our jewelry sales team. The ideal candidate will have a deep understanding of luxury retail, jewelry products, and sales techniques. You will be responsible for designing, implementing, and managing training programs that enhance product knowledge, customer service, and selling skills across all retail staff.
Design and implement training programs for retail sales associates, showroom executives, and new joiners
Conduct regular sessions on jewelry product knowledge (diamonds, gold, gemstones, certifications, etc.)
Train sales teams in customer engagement, upselling, cross-selling, and luxury sales techniques
Develop SOPs for showroom behavior, grooming standards, and customer service excellence
Evaluate individual and team performance through assessments, role plays, and feedback sessions
Coordinate with HR and Store Managers for onboarding and continuous development programs
Keep teams updated with the latest product launches, offers, and brand guidelines
Prepare training materials, manuals, presentations, and handouts
Monitor effectiveness of training via mystery shopping, KPIs, and customer feedback
Mentor underperforming team members and provide 1-on-1 coaching when required
Bachelor’s degree in Business, Retail Management, or a related field
3–5+ years experience in jewelry retail or luxury product training
Strong communication, presentation, and leadership skills
Ability to train, motivate, and manage a diverse sales team
Fluent in English.
Send your resume to get notified.